Shipping policy

Shipping Policy

Thank you for shopping with Wully. Please read this policy carefully before placing your order.

Order Processing & Dispatch

Orders are processed on business days (Monday to Friday, excluding New Zealand public holidays). We aim to dispatch orders promptly after payment is confirmed. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Where We Ship

We ship to the following regions:

New Zealand
Australia
United Kingdom
North America (United States & Canada)
European Union (Germany, France, and select EU countries)

If your destination is not listed above, please contact us before placing your order and we'll do our best to assist.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery address, the weight and dimensions of your order, and your chosen shipping method. The exact rate will be displayed before you complete your purchase — there are no hidden fees added after checkout.

Delivery Timeframes

Estimated delivery times vary by destination and are provided by the carrier at checkout. These are estimates only and are not guaranteed. Wully is not responsible for carrier delays once your order has been dispatched.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment. If you have not received tracking information within a reasonable time after your expected dispatch date, please contact us.

Duties, Taxes & Customs

For international orders (outside New Zealand), your order may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the recipient and are not collected or controlled by Wully. We are unable to predict or reimburse these costs. Please check with your local customs authority if you are unsure what charges may apply.

Incorrect or Incomplete Addresses

Please ensure your delivery address is accurate and complete at the time of ordering. Wully is not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address. If you notice an error in your address after placing an order, please contact us as soon as possible. We will do our best to update your address before dispatch, but we cannot guarantee changes can be made once an order has been shipped.

Delays & Lost Shipments

Occasionally, shipments may be delayed due to circumstances outside our control, including but not limited to adverse weather, peak postal periods, customs processing, or carrier disruptions. If your order appears lost or has not arrived within a reasonable timeframe beyond the estimated delivery window, please contact us and we will investigate with the carrier on your behalf.